SNCF Accessibility Service

You can choose to book your ticket yourself, then report to the reception service at least 30 minutes before the departure of your train.
Should you choose this option, make sure that your departure station is able to accompany you to your train, and that your destination station is able to accompany you in getting off the train and leaving the station.
At the following stations: Caen, Lisieux, Trouville/Deauville, Cherbourg, Granville, Bayeux, Lison, Argentan, Alençon, you must give 48 hours notice if you will be needing assistance.

Information is available through several different channels:

- Through the main SNCF number 36 35 (0.34€ per minute, inc of VAT), 7/7, from 7 am to 10 pm, say "handicap" or choose "4" then "1".
- For further information, please consult the guide for disabled and reduced mobility passengers (available from stations).

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Accèobus, a service adapted for people with reduced mobility

The journey

The “Accèobus” service provides transport between :

The customer’s home…
Customers are picked up and dropped off in the street outside their home.
The service does not include carrying customers up and down stairs, fetching them from upper floors or accompanying them inside public and private buildings.
… an accessible “Bus Verts” stop.
Customers are picked up and dropped off at a “Bus Verts” line 3, 4 or 6 stop that has a special sticker.

Customers are transported in a specially adapted minibus.

How the service works

The “Accèobus” service is available from 7.30 am to 7.30 pm, Monday to Sunday (except 1st May).
Simply book your transport via our booking and “Infoligne” (information line) centre.
Prices are the same as for “Bus Verts” (school pupil cards are not accepted).

Booking

How do I book “Accèobus”?
By telephone on 0 810 214 214 (cost of a local call (“N° Azur”)).
By fax on 02 31 35 59 70.
By email : centralinfo@keoliscalvados.fr

When do I book “Accèobus”?

The booking service is open all year round from 7.00 am to 8.00 pm, Monday to Sunday (except public holidays).
You should book your “Accèobus” before 5.30 pm at the latest on the day before your journey, and on the Saturday for the Monday.
You can also book in the morning (between 7.00 am and 11.30 am) for an afternoon journey (after 2.00 pm).

Information

The “Accèobus” service operating rules are available on request.
> By telephone on 0 810 214 214 (cost of a local call (“N° Azur”))
Monday to Saturday, 7.00 am to 8.00 pm.
> On the Internet 24 hours a day : www.busverts.fr
“Accèobus” section.
> By post
“Service commercial Bus Verts”,
BP 127 - 14128 Mondeville cedex.

“Accèobus”: free to be mobile

“Accèobus” is an experimental service introduced by the Calvados Departmental Council for the communes served by “Bus Verts” lines 3, 4 and 6.
It aims to provide transport on a regular (work) or irregular basis (shopping, leisure, administrative procedures) for people whose disability prevents them from using regular bus services.

Access conditions

The “Accèobus” service is intended solely for people :
who move around in a wheelchair.
who have a European parking card or cards known as “macarons GIC” and “plaques GIG” (civil and war disabled cards).
holders of a “cécité étoile verte” (green star blind person) or “canne blanche” (white stick) disability card.

The card must be shown to the driver before boarding the minibus.

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PrestoBus, a wheelchair-accessible express link between Caen, Honfleur and Le Havre

These luxury buses are equipped with audible and visible stop announcement. These buses are wheelchair-accessible from Monday to Friday, through in-station assistance by qualified personnel.

To ensure you a quality service, booking on 0810 214 214 (local call rate from a landline) is compulsory.

On line 39, special ‘Express’ rates are applied.

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Accessible L10: a service adapted for people with reduced mobility

Accessible Line 10

This service is exclusively intended for people with reduced mobility travelling in wheelchairs, holders of the European Parking Card, a ’GIC’ or ‘GIG’ badge or a ‘cécité étoile verte’ or ‘canne blanche’ (registered blind) disability card.

A free shuttle service will take you from home - in the communes of de Ste-Honorine-du-Fay, Évrecy or Esquay-Notre-Dame - to the accessible Bus Verts stop from your commune.

Access conditions

After booking with Infoligne, an accessible minibus will come to pick you up in front of your home, at a time announced to you by telephone. This service is free of charge.

The driver will pick you up and take you to an accessible Bus Verts bus stop.

When the regular Line 10 bus arrives, the driver will help you take a seat on board.

You can only travel to a single destination – the bus station in Caen. On your arrival, someone will be there to help you get off the bus.

The Accessible L10 service is available from 7.30 am to 7.30 pm, 7 days a week (except on May 1st). Booking is compulsory on 0810 214 214 (local call rate from a landline).

Pricing is identical to that of the Bus Verts.

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LEXOBUS

The law dated 11th February 2005 on the equal rights and opportunities, participation and citizenship of people with disabilities, provides for passenger accessibility of public transport services.

The town of Lisieux began the process by setting up an Accessibility Committee, on 18th December 2007, which - as far as the master plan for making the LEXOBUS network accessible is concerned - will orient the works carried out by the working group responsible for transport accessibility.

From a purely technical point of view, the town of Lisieux has already initiated a certain number of accessibility-oriented processes, with the renewal of the bus fleet by disabled-accessible buses, from January 2007.

In addition, the bus stops have been adapted for disabled people, notably on Place François Mitterrand.

For further information:
Lexobus
12, place François Mitterrand 14100 Lisieux
Tél : 02 31 62 49 95
@ : www.lexobus.fr

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TWISTO

Mobisto

How it works :
Mobisto is the Viacités network specially adapted to enable people with reduced mobility to travel within the Caen la mer agglomeration. This is a door to door service. Drivers will, at a minimum, assist with boarding and disembarkment from the vehicle, as well as with seating. Drivers will do their best to take care of passengers once they reach their destination by accompanying them to the door of the building (key, access code, interphone, etc.)
The service is available from 7 am to midnight, 7/7, except on 1st May. The Mobisto service will be permanent, 364 days of the year. In addition, for exceptional occasions such as outings to shows or events, Mobisto will adapt its hours to the end of the event, to make sure passengers get home. Work, school, and medical appointments will always take priority, as will travel related to volunteer work for charitable bodies.

Access to the service :
All those meeting the following conditions are automatically entitled to use the service:
- people with a permanent or temporary motor disability, requiring the use of a wheelchair
- people with a visual disability entitling them to the disability card known as 'cécité étoile verte' or its equivalent.
There are two stages to the access application process:
- The applicant makes a call to the service.
- The service then sends the application form to the applicant.
It is also possible to apply through the Access Commission, which includes one representative each from:
- La Caennaise des Services;
- Viacités;
- PMR associations;
- the medical profession.
This commission meets every two months. Application forms can be collected from Mobisto. Applicants will receive a response within eight days of the commission’s meeting.

Ticket prices :
- Ticket price : 1.27€ , as on the Twisto network.
- Block of 10 tickets: 10.10€
- Monthly ticket for 10 journeys per week: 34.25€
One accompanying person ( non-nominative) travels free of charge.
An accompanying person who is not necessary must buy a ticket in order to travel.

Practical Information :
Telephone service:
Switchboard opening hours: Monday to Saturday from 7 am to 8 pm
Office opening hours:
The office is located at 40, rue du Bengale, in Caen. Users can also go to the Espace Zen in the Twisto transport space to find out about the Mobisto service, obtain an application form and buy Mobisto tickets.
Bookings:
Bookings can be made on the day before travel, up to 5.30 pm for a journey the next day. Users can also book on Saturdays.
Journey continuity:
Bus Verts and the SNCF will advise their customers and reserve their journeys with Mobisto if the customers so wish.

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