SNCF Accessibility Service

You can choose to book your ticket yourself, then report to the reception service at least 30 minutes before the departure of your train.
Should you choose this option, make sure that your departure station is able to accompany you to your train, and that your destination station is able to accompany you in getting off the train and leaving the station.
At the following stations: Caen, Lisieux, Trouville/Deauville, Cherbourg, Granville, Bayeux, Lison, Argentan, Alençon, you must give 48 hours notice if you will be needing assistance.

Information is available through several different channels:

- Through the main SNCF number 36 35 (0.34€ per minute, inc of VAT), 7/7, from 7 am to 10 pm, say "handicap" or choose "4" then "1".
- For further information, please consult the guide for disabled and reduced mobility passengers (available from stations).

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Accèobus, the little bus that changes everything !

Since 1975, a set of regulations have been introduced with the aim of keeping disabled people within an ordinary living environment. Thirty years later, Act no. 2005-102 of 11 February 2005 relating to “equal rights and opportunities, participation and citizenship for the disabled” sets out the general principle of accessibility for all people who are disabled or of reduced mobility.

This obligation is imposed with the deliberate aim of covering the entire “movement chain”, using the same approach to combine urban development, the road network, transport and intermodality in order to eliminate all travel obstacles for people affected by a disability.

For example, the Act of 2005 goes a step further by placing an obligation on all transport organizing authorities to make public transport services accessible within ten years. In all cases, all public transport services, including school services, must be made accessible by 11 February 2015 at the latest.

A first stage in the implementation of the outline plan for accessibility

Supported by the Departmental Council, the inter-urban transport network “Bus Verts” adapted its services to take up this major challenge and, after a two-year experimental period, respond to the expectations of disabled passengers.

To achieve this aim, the Department Council, as the competent authority for public inter-urban passenger transport, drew up an outline plan for making transport services accessible to the disabled and people of reduced mobility.

The plan, which was adopted unanimously (department council meeting of Monday 29 September 2008) clearly demonstrated the council’s determination to move quickly and propose highly practical solutions on an experimental basis: total accessibility of the Caen-Honfleur-Le Havre express service and transport on demand on line 3 (Ver-sur-Mer-Douvres la Délivrande-Caen), then on lines 4 (Cresserons-Bény sur mer-Caen) and 6 (Creully-Banville-Thaon-Caen): Accèobus was born.

The experiment lasted two years and was carried out in close collaboration with the associations and with the “Maison Départementale des Personnes Handicapées” (MDPH - Departmental Centre for Disabled People) in order to gain the best possible understanding of the needs and concerns of the disabled and people of reduced mobility.

Launching the service on all the department’s regular services

Accèobus is an adapted bus service introduced by the Calvados Departmental Council on all regular “Bus Verts” services. Its role is to provide regular or occasional travel opportunities for people whose disability prevents them from gaining access to regular services.

Presentation of the service

The geographical area:
The service is available on the 26 regular services offered by the departmental network.

Beneficiaries :
The service is reserved for disabled people who are holders of a disability card containing the wording “cécité étoile verte – green star blindness” or “canne blanche – white stick”, the European parking card or cards known as “macarons GIC – for civilians with major disabilities” or “plaques GIG – for war veterans with major disabilities”, or who move around in a wheelchair.

How the service works:

• Timings:

The Accèobus service is available from 7am to 7.30pm, Monday to Friday, and 9am to 7.30pm on Saturdays, Sundays and public holidays (except 1^st May). Bookings are open on the same days as for the regular service.

• Bookings / information / how to use the service:

The service is booked via the Infoligne mobility call centre. Bookings are registered within the limits of the means available. They are approved and confirmed to the client at the end of the morning or the day, depending on the departure time.

• Fares:

Fares for the Accèobus service are the same as for regular Bus Verts services. The zoning system is similar. Tickets offer a free connection with the Twisto network.

Drivers
The drivers allocated to the service are the Bus Verts network drivers. They are experienced and have been given special training in taking care of the disabled and in customer relations.

The Titus operating software package
To manage the travel requirements of Accèobus clients as efficiently as possible, Keolis Calvados has installed a transport planning and optimization software package.

The software, known as Titus, is used to enter requests, manage bookings and optimize the use of human and equipment resources in real time.

Using this onboard terminal, drivers can transmit and receive operating information in real time (traffic disruption, request changes, cancellations, etc.).

A geolocation interface is used to work out the most efficient routes via a mapping application. This GPS system is also used to guide the driver to any address provided by clients, anywhere in the department. At the Infoligne mobility call centre, it is used to locate vehicles within the department.

Practical information

- By telephone: 0810 214 214 (“N° Azur”, price of a local call from a landline)
- By Internet: www.busverts.fr Accèobus page
- By post: Service commercial Bus Verts BP 127 – 14 128 Mondeville cedex

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PrestoBus, a wheelchair-accessible express link between Caen, Honfleur and Le Havre

These luxury buses are equipped with audible and visible stop announcement. These buses are wheelchair-accessible from Monday to Friday, through in-station assistance by qualified personnel.

To ensure you a quality service, booking on 0810 214 214 (local call rate from a landline) is compulsory.

On line 39, special ‘Express’ rates are applied.

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Accessible L10: a service adapted for people with reduced mobility

Accessible Line 10

This service is exclusively intended for people with reduced mobility travelling in wheelchairs, holders of the European Parking Card, a ’GIC’ or ‘GIG’ badge or a ‘cécité étoile verte’ or ‘canne blanche’ (registered blind) disability card.

A free shuttle service will take you from home - in the communes of de Ste-Honorine-du-Fay, Évrecy or Esquay-Notre-Dame - to the accessible Bus Verts stop from your commune.

Access conditions

After booking with Infoligne, an accessible minibus will come to pick you up in front of your home, at a time announced to you by telephone. This service is free of charge.

The driver will pick you up and take you to an accessible Bus Verts bus stop.

When the regular Line 10 bus arrives, the driver will help you take a seat on board.

You can only travel to a single destination – the bus station in Caen. On your arrival, someone will be there to help you get off the bus.

The Accessible L10 service is available from 7.30 am to 7.30 pm, 7 days a week (except on May 1st). Booking is compulsory on 0810 214 214 (local call rate from a landline).

Pricing is identical to that of the Bus Verts.

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LEXOBUS

The law dated 11th February 2005 on the equal rights and opportunities, participation and citizenship of people with disabilities, provides for passenger accessibility of public transport services.

The town of Lisieux began the process by setting up an Accessibility Committee, on 18th December 2007, which - as far as the master plan for making the LEXOBUS network accessible is concerned - will orient the works carried out by the working group responsible for transport accessibility.

From a purely technical point of view, the town of Lisieux has already initiated a certain number of accessibility-oriented processes, with the renewal of the bus fleet by disabled-accessible buses, from January 2007.

In addition, the bus stops have been adapted for disabled people, notably on Place François Mitterrand.

For further information:
Lexobus
12, place François Mitterrand 14100 Lisieux
Tél : 02 31 62 49 95
@ : www.lexobus.fr

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TWISTO

Mobisto

How it works :

The Mobisto service will be permanent, 364 days of the year. In addition, for exceptional occasions such as outings to shows or events, Mobisto will adapt its hours to the end of the event, to make sure passengers get home. Work, school, and medical appointments will always take priority, as will travel related to volunteer work for charitable bodies.

Access to the service :
All those meeting the following conditions are automatically entitled to use the service:
- people with a permanent or temporary motor disability, requiring the use of a wheelchair
- people with a visual disability entitling them to the disability card known as 'cécité étoile verte' or its equivalent.
There are two stages to the access application process:
- The applicant makes a call to the service.
- The service then sends the application form to the applicant.
It is also possible to apply through the Access Commission, which includes one representative each from:
- La Caennaise des Services;
- Viacités;
- PMR associations;
- the medical profession.
This commission meets every two months. Application forms can be collected from Mobisto. Applicants will receive a response within eight days of the commission’s meeting.

Ticket prices :
- Ticket price : 1.27€ , as on the Twisto network.
- Block of 10 tickets: 10.10€
- Monthly ticket for 10 journeys per week: 34.25€
One accompanying person ( non-nominative) travels free of charge.
An accompanying person who is not necessary must buy a ticket in order to travel.

Practical Information :
Telephone service:
Switchboard opening hours: Monday to Saturday from 7 am to 8 pm
Office opening hours:
The office is located at 40, rue du Bengale, in Caen. Users can also go to the Espace Zen in the Twisto transport space to find out about the Mobisto service, obtain an application form and buy Mobisto tickets.
Bookings:
Bookings can be made on the day before travel, up to 5.30 pm for a journey the next day. Users can also book on Saturdays.
Journey continuity:
Bus Verts and the SNCF will advise their customers and reserve their journeys with Mobisto if the customers so wish.

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